Live Chat and chatbots

Answer every customer, even at 3 AM

Chatbots answer the customers who write from your ads, with photos, prices and buttons. Your team picks up the rest from one shared WhatsApp inbox, with each customer's orders beside the chat.

Chatbots that never sleep One inbox for the whole team Orders created from the chat
SB
Salma BenaliWach kayna taille L?
2
YA
Youssef AmraniVoice note
IC
Imane ChraibiMerci 🙏
KE
Karim El IdrissiPhoto
Salma BenaliConfirmed

Wach kayna taille L f l'ensemble Nour?

Chatbot answered in 2 s

Ah kayna 👌 L b 269 DH, livraison fabor l Casa.03:12

Order BC-ZW81Q 269 MADEnsemble Nour · L · created from the chat

The problem

A customer who waits buys somewhere else

Messages at night

Your ads run all night. Customers who write at midnight get no answer until morning.

Chats on one phone

Everyone shares one phone, or chats are spread across several. Nobody knows who answered.

The same answers, all day

Price, sizes, delivery time: your team types the same replies again and again.

How it works

From the first message to the order

The customer writes

Often from your ad, with its ready-made first message.

The chatbot answers

It sees the words you chose, like your ad's headline, and sends your photos, prices and buttons.

Your team closes the sale

An agent takes over in the shared inbox and creates the order from the chat in seconds.

In Live Chat

Everything to answer fast

Chatbots by keyword

Each chatbot starts on the words you pick. The most specific match wins, so each ad gets its own answer.

Photos, videos and voice

Send photos, videos, PDFs and voice notes recorded in the browser.

Quick responses

Type / to find a saved reply, with its text, photo or voice note.

Chats shared fairly

New chats go to the next team member in turn, or you give each chat to the right person.

WhatsApp's 24-hour window

A countdown on each chat shows how long you can still reply freely.

Orders in the chat

See the customer's past orders, create a new one from your catalogue, and send it to your carrier.

Pricing

Simple prices for every store

Starter

For new stores

14 days for $1

$1$29/ 14 days

Then $29 / month

Start for $1
  • 1,000 orders / month
  • 4 team members
  • 1 WhatsApp number
  • 10 automations
  • 3 chatbots
  • Unlimited carriers and stores
  • Live Chat, campaigns and templates
  • Support by email and WhatsApp
Most popular

Growth

For growing stores

$59/ month

Billed monthly

Get started
  • 5,000 orders / month
  • 10 team members
  • 3 WhatsApp numbers
  • 30 automations
  • 10 chatbots
  • Unlimited carriers and stores
  • Priority support
  • Everything in Starter

Pro

For big teams

$129/ month

Billed monthly

Get started
  • 20,000 orders / month
  • 25 team members
  • 6 WhatsApp numbers
  • Unlimited automations
  • Unlimited chatbots
  • Unlimited carriers and stores
  • A dedicated account manager
  • Everything in Growth

Meta charges WhatsApp conversation fees separately. Prices in US dollars.

Compare every plan in detail

FAQ

Questions about Live Chat

Something else? Write to [email protected].

Can the chatbot answer customers from my ads?

Yes, when your ad sends customers to WhatsApp. The chatbot starts on the words of the ad's first message, and answers with your photos, prices and buttons.

Does a chatbot replace my team?

No. It answers the first questions, day and night. When a customer needs a person, your team takes the chat in the shared inbox.

How many chatbots can I have?

3 on Starter, 10 on Growth, and as many as you want on Pro.

Can several people answer from one WhatsApp number?

Yes. Your whole team works in the same inbox, and each chat can be given to one person.

What is WhatsApp's 24-hour window?

After a customer's last message, you have 24 hours to reply freely. After that, WhatsApp asks for a template approved by Meta. BotConfirm shows the time left on each chat.

Never leave a customer
without an answer

Connect your WhatsApp number and turn on your first chatbot today. Everything for 14 days, for $1.