Two agents, one customer
Without a queue, two people call the same number, and other customers are never called.
Call Center
Your agents confirm orders, one call at a time
Each agent signs in and gets the next order to call, with the customer's past orders beside it. Two agents never call the same customer, and unanswered orders come back at the right time.
Works with WhatsApp confirmation
No shared spreadsheet
Stats for every agent
Call Center· Agent: Hajar12 to call
Youssef Amrani
BC-ZVFFIB · 2 orders before, both delivered
06 12 38 48 0500:42
- Product
- Ensemble Nour · M
- Total
- 269 MAD
- City
- Casablanca – Maarif
Confirmed
No answer
Call later
Postponed
Cancelled
Wrong number
Duplicate
Next order loads by itself.
The problem
A spreadsheet is not a call center
Callbacks that never happen
The customer asks you to call back tonight. Nobody remembers, and the order is lost.
No idea who does what
You can't see how many calls each agent made, or how many orders they confirmed.
How it works
From new order to confirmed
The order joins the queue
Right away, or after WhatsApp had its chance. You choose how long to wait, from 5 minutes to 48 hours.
The agent calls
One tap to call or to open WhatsApp. The customer's past orders show, so a past return gets a careful call.
One tap for the result
Confirmed, no answer, call later, postponed, cancelled, wrong number or duplicate. The next order loads by itself.
In the Call Center
Everything your agents need on one screen
No double calls
An open order stays with its agent. If they close the page, it goes back to the queue.
Retries you set
Unanswered orders come back after the time you choose, up to the number of tries you set.
WhatsApp first
Customers who confirm on WhatsApp never reach the queue. Your agents only call the rest.
Customer history
Every call on the order, who made it, and the customer's past orders.
The carrier's own cities
To confirm, the agent picks the city from the carrier's own list, so the parcel is ready to ship.
Agent performance
Calls and confirmations for each agent, today or for any dates you pick.
Pricing
Simple prices for every store
Starter
For new stores
14 days for $1$1$29/ 14 days
Then $29 / month
Start for $1- 1,000 orders / month
- 4 team members
- 1 WhatsApp number
- 10 automations
- 3 chatbots
- Unlimited carriers and stores
- Live Chat, campaigns and templates
- Support by email and WhatsApp
Growth
For growing stores
$59/ month
Billed monthly
Get started- 5,000 orders / month
- 10 team members
- 3 WhatsApp numbers
- 30 automations
- 10 chatbots
- Unlimited carriers and stores
- Priority support
- Everything in Starter
Pro
For big teams
$129/ month
Billed monthly
Get started- 20,000 orders / month
- 25 team members
- 6 WhatsApp numbers
- Unlimited automations
- Unlimited chatbots
- Unlimited carriers and stores
- A dedicated account manager
- Everything in Growth
Meta charges WhatsApp conversation fees separately. Prices in US dollars.
Do I need a call center if I use WhatsApp confirmation?
Many customers confirm on WhatsApp. The Call Center is for the rest: customers who don't answer, failed messages, or people who want to talk. You can also send every order straight to calls.
How many agents can I add?
4 team members on Starter, 10 on Growth and 25 on Pro. Each one has their own sign-in.
Can two agents call the same customer?
No. While an agent has an order open, nobody else gets it. If they close the page, it goes back to the queue.
What happens when the customer doesn't answer?
The agent taps No answer. The order comes back after the wait you set, until it reaches the number of tries you chose. Call later brings it back at the time the customer asked for.
Do agents need a special phone line?
No. Calls go through the agent's own phone, or through WhatsApp. There is no phone line to buy.
Give your agents
a real queue
Add your team and start confirming today. Everything for 14 days, for $1.