WhatsApp asks first
Each new order gets a message with the product, the price and two buttons. Many customers answer it without a call.
Compare
Stop calling every order. Call only the ones who need it.
Confirming by phone means one call per order, and many more for customers who don't answer. With BotConfirm, every customer gets a WhatsApp message first, and your team only calls the rest.
Official WhatsApp API
Your agents still call, just less
14 days for $1
Side by side
Phone calls and BotConfirm, line by line
| Point | Phone calls only | BotConfirm |
|---|---|---|
| When the customer is asked | When an agent has time to call | The moment the order arrives, on WhatsApp |
| Customers who don't answer | Called again and again, by hand | A WhatsApp first, then the Call Center queue at the time you set |
| How the customer answers | They have to pick up the phone | One tap on Confirm or Cancel, when it suits them |
| Two agents, one customer | Happens without a shared list | Never: an open order stays with its agent |
| Callbacks | Written on paper, often forgotten | Come back by themselves at the time the customer asked for |
| What was said | In the agent's memory | Every message and every call saved on the order |
| After the customer confirms | Copy the order to the carrier by hand | Send it to Ozon Express, Ameex, Sendit, Cathedis or Digylog in one click |
| Who did what | Hard to know | Calls and confirmations for each agent |
| Cost | Agents' time and phone credit for every order | From $29 a month, plus Meta's WhatsApp fees |
What changes
Your team calls less, and calls better
Calls where they matter
Only customers who didn't answer, or who want to talk, reach your agents.
Retries you set
An unanswered order comes back after the wait you choose, up to the number of tries you choose.
The customer's history
Before calling, the agent sees past orders, so a customer with returns gets a careful call.
Confirmed means ready to ship
The agent picks the city from the carrier's own list, so the parcel can leave right away.
Numbers you can trust
Confirmation rate, delivery rate and each agent's results, for any dates you pick.
What stays the same
You keep the human touch
Your agents stay
BotConfirm doesn't replace your team. It gives them a queue and fewer calls to make.
Their own phones
Calls go through the agent's own phone or WhatsApp. There is no phone line to buy.
Customers can still talk
A customer who writes back reaches your team in one shared WhatsApp inbox.
How it works
Switch in an afternoon
Connect your store
Shopify, WooCommerce or a Google Sheet. New orders come in by themselves.
Connect WhatsApp
Your own number on the official WhatsApp API, and a ready-made confirmation message.
Add your agents
Each one signs in and gets the next order to call.
Pricing
Simple prices for every store
Starter
For new stores
14 days for $1$1$29/ 14 days
Then $29 / month
Start for $1- 1,000 orders / month
- 4 team members
- 1 WhatsApp number
- 10 automations
- 3 chatbots
- Unlimited carriers and stores
- Live Chat, campaigns and templates
- Support by email and WhatsApp
Growth
For growing stores
$59/ month
Billed monthly
Get started- 5,000 orders / month
- 10 team members
- 3 WhatsApp numbers
- 30 automations
- 10 chatbots
- Unlimited carriers and stores
- Priority support
- Everything in Starter
Pro
For big teams
$129/ month
Billed monthly
Get started- 20,000 orders / month
- 25 team members
- 6 WhatsApp numbers
- Unlimited automations
- Unlimited chatbots
- Unlimited carriers and stores
- A dedicated account manager
- Everything in Growth
Meta charges WhatsApp conversation fees separately. Prices in US dollars.
What if a customer doesn't use WhatsApp?
The message can't reach them, so the order goes to your Call Center queue and an agent calls as before.
Will I still need agents?
Yes, for the customers who don't answer the message or want to talk. They just call fewer people.
How much does a WhatsApp message cost?
Meta charges WhatsApp conversation fees, paid to Meta through your WhatsApp Business account. They are not part of BotConfirm's price.
Can I send every order straight to calls?
Yes. You choose: WhatsApp first, then calls after a wait from 5 minutes to 48 hours, or calls right away.
Can my WhatsApp number get banned?
BotConfirm uses the official WhatsApp Business API through a Meta partner. Send messages only to your customers and your number stays in good standing.
Fewer calls.
More confirmed orders
Try WhatsApp confirmation and the Call Center for 14 days, for $1.